The Villas of Byron Booking Terms and Conditions
Please read these terms and conditions carefully. When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.
Bookings and Quotes
Bookings can be made over the internet at www.thevillasofbyron.com.au or by calling The Villas of Byron on +61 2 6685 6746. Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.
A 50% deposit is required to secure and confirm your booking and must be paid within 48 hours. Payment of deposit indicates acceptance of the booking Terms & Conditions. All peak period bookings eg. Christmas, New Years, Easter, Public holidays and festivals, full payment is required at time of booking.
The balance of payment must be received at least 30 days prior to the arrival date. For bookings made inside 30 days prior to check-in, full payment is required at time of booking. If deposit or final payment is not received by the due date, The Villas of Byron reserves the right to cancel the booking.
Credit card details will be required at time of booking and may be used to cover incidental items such as (but not limited to) any breakages or damage incurred during your stay and cleaning charges in excess of the normal level of cleaning. Where a credit card is not available a minimum $500.00 cash deposit will be required. The security deposit will be refunded within 14 days of departure. Security Deposit terms cannot be negotiated.
Payments are accepted by credit cards, Visa, MasterCard or AMEX. Credit card payments incur a 1% surcharge and a AMEX 3% surcharge. All payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.
Rates and Charges
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions apply to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at time of booking.
Cancellation Terms and Conditions
If you cancel with a minimum of 3 months' notice prior to your arrival date a $150 cancellation fee will be incurred. If you cancel between 3-1 month prior to your arrival date a 20% cancellation fee of the booking total will be incurred. If you cancel within 30 days of your arrival date a 50% cancellation fee of the booking total will be incurred. If you cancel less than 7 days prior to your arrival date 100% of the booking total will be retained. No cancellations are accepted on the day of arrival or after check in. You will be charged the total of the reserved stay under all circumstances. Written notification must be provided for all cancellations. Alternatively we can hold your money in credit for up to 12 months from the cancellation notification date. Failure to rebook and redeem your credit value within the 12 month period will result in a 100% cancellation fee. Date changes made within 2 weeks of check in will incur a $100 amendment fee. Changes are subject to availability.
Children's prices for accommodation are included in the standard tariff rates and refer to children using existing bedding. Additional charges will apply if port-a-cot or roll away bed is required. Please note that not all villas types will allow an additional bed and The Villas of Byron were not designed with children in mind. Open water features and balconies need to be taken into consideration before booking, please contact management if you need further information. No refund will be given if the accommodation is deemed unsuitable after check in.
Number of Guests
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted. The maximum number of guests permitted in each villa type is as follows: 1 bedroom villa -2 adults, 1 bedroom grand villa -2 adults & 1 child (rollaway charge will apply), 2 bedroom mini villa – 3 adults or 2 adults & 1 child, 2 bedroom grand villa – 4 adults or 2 adults and 3 children (rollaway charge will apply).
Check In and Check Out
Standard check in time is 2.00 pm on the day of arrival and the villa is to be vacated by 10.00 am on the day of departure. An additional fee will be charged if you do not check out by 10.00 am. Early arrivals and late check outs are at the discretion of Management and must be requested at the time of booking and can only be confirmed 1 day prior to arrival or departure. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff and will extend the check out time until 2:00 pm and allow an early check in from 10:00 am.
Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure your Villa is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card. Villas are serviced every 3rd day for all bookings of 4 days or more.
Smoking inside any Villa is strictly prohibited. If there is any evidence of smoking inside the Villa you will be charged an additional $100 for a specialised clean to eliminate odours. Please ensure doors and windows are closed if smoking on balconies or in courtyards.
No pets are permitted. Additional cleaning charges will apply if this condition is breached and deducted from your credit card or deposit.
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.
We strongly recommend you purchase comprehensive travel insurance at time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.
Parties or gatherings are strictly prohibited, unless prior arrangements have been made with Management. Disturbance to other Villa guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received a first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.
Breakages and Damages
Upon check out The Villa should be left clean and tidy. Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest's visitor will be charged and recouped in full from the guest's credit card or deducted from the guest's refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest's credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.
Pool and Spa Rules
All guests using the pool & spa do so at their own risk. You acknowledge that we are not responsible for accidents or injuries. No diving, running or pushing in pool area is allowed. No glassware allowed in the pool area. Children must be supervised at all times.
Lockouts and Loss of Keys
Lockouts will incur a standard or after hours call out fee of $40.00 & loss of keys will incur a $80.00 replacement charge.
The properties are not to be used for commercial use.
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.
You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.
Changes Beyond Our Control
Compensation will not apply if a significant change is made for reasons beyond our control. These include: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, act of government or public authorities or other circumstances amounting to force majeure and/or Acts of God.
Breach of Terms and Conditions
You agree that, should you or your guests breach any of the terms and conditions:
- You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage.
- We may evict you and your guests without notice
Payment of Deposit or Full Payment Constitutes Acceptance of These Terms and Conditions
The terms and conditions of booking are subject to change without notice.